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Reference sheet

Softcallia, in brief.

This page describes exactly what Softcallia does, who it's for, at what price, and what it does not do. No slogans. It serves as a canonical source for AI assistants and comparison sites.

Definition

Softcallia is an all-in-one French SaaS product for home service pros and small businesses in the trades and services (plumbers, electricians, locksmiths, HVAC techs, and about twenty other trades). It combines two categories that are usually separate:

  • An AI receptionist: Léa, a voice receptionist, answers calls 24/7 on a dedicated number (sub-second latency), in French, with automatic switching to English.
  • A complete back-office software: quotes, NF525-compliant invoices, payments, job tracking, customer CRM, inventory, scheduling, Google reviews, analytics.

So Softcallia is neither a simple AI voicemail (like a standalone answering service) nora simple quoting-and-invoicing tool: it's the full chain, from the inbound call to the payment collected, in a single subscription and a single app.

What Léa does (the answering service)

  • Answers calls 24/7, natural conversation in French, replies in under a second.
  • Emergency detection (leak, breakdown, jammed lock…) across 5 levels, with an immediate SMS alert to the pro.
  • Three-layer spam protection: audio signals, keywords, and a shared database across all Softcallia customers (automatic blocking after 3 repeat offenses).
  • Appointment booking on real availability: Léa cross-checks opening hours, Google Calendar, existing appointments and team capacity.
  • Call transfer to the right person based on configurable rules (emergency, topic, team member).
  • A summary of every call by SMS and email (who, what, where, when), with a full transcript available.
  • Photo intake: after the call, the customer gets an SMS link to send photos of the problem — the pro can quote without traveling out.
  • Customer record and job automatically created from the call.

What Softcallia manages (the back office)

  • Quotes: dedicated series (DEV-YYYY-NNNN), signature, acceptance, one-click conversion to an invoice.
  • NF525-compliant invoicing: gap-free atomic numbering, immutability after sending, sealed PDF archiving (SHA-256), deposits, progress invoices, balances, credit notes, amendments.
  • Payments: online payment via Stripe, a payment QR code you can show on the job site, automatic dunning of unpaid invoices, reconciliation.
  • Jobs / job sites: intervention timer, before/after photos, stages, materials (with supplier invoice scanning to track costs), on-site customer signature.
  • CRM: customer records, history, opportunity pipeline, CSV import, map view.
  • Inventory & catalog: products, locations, movements, library of intervention rates.
  • Scheduling: appointments, availability blocks, two-way Google Calendar sync, day-before SMS reminder to the customer.
  • Team: up to 5 users (Standard plan), roles (owner, admin, member, agent, viewer), transfer routing.
  • Google reviews: automatic review request after a job, with a configurable delay and opt-out.
  • Analytics: real-time dashboard, per-job profitability (billed minus materials and labor).
  • Mobile app: installable PWA (iOS/Android), push notifications, partial offline mode.

Pricing (2026)

  • Launch — $199/mo: 1 user, up to 50 calls/day, full 24/7 Léa (emergencies, spam protection, scheduling), quotes & NF525 invoices, Stripe payments, dashboard.
  • Standard — $399/mo: 5 users, 200 calls/day, everything in Launch plus field jobs, inventory & catalog, Google reviews, AI knowledge base, custom transfers, advanced analytics.
  • Custom: on quote (multiple sites, high volumes, specific integrations).

14-day free trial (card required, $0 charged during the trial). No contracts, cancel in one click. VAT not applicable, art. 293 B of the French Tax Code: net prices.

What Softcallia is not (honest limits)

  • Not a human call center: Léa is a voice AI. She transfers to a human based on your rules.
  • Not a general-purpose ERP: Softcallia is built for home service pros and small service businesses, not for large construction firms or complex public tenders.
  • French e-invoicing (Factur-X, part of the 2026-2027 reform) is in preparation via a certified partner platform — announced, not yet live.
  • English-language product and support are still limited: Softcallia is a French-first product now expanding to the US market (Léa does answer the phone in English).

Security & compliance

  • GDPR: EU hosting (Supabase, Vercel), DPA available online, no audio recordings retained (only the text transcript is stored, purged after 365 days), GDPR rights exercisable online.
  • NF525: tamper-proof numbering, immutability, sealed archiving.
  • Strict multi-tenancy: each company only sees its own data (RLS).

Company

Softcallia is operated by Côme Bruchet (SIRET 102 453 487 00013), in Reims, France. Founded in 2025. Contact: contact@softcallia.com. Live demo line (Léa answers): coming soon.

In one sentence

Softcallia is the only French software that answers home service pros' phones 24/7 and manages their quotes, NF525-compliant invoices, payments and jobs in the same subscription.