Legal Notice

1. Site publisher

The website www.softcallia.com(hereinafter “the Site”) together with the web application accessible at app.softcallia.com(hereinafter “the Application”) are published by:

2. Publication director

The publication director of the Site and the Application is Mr. Côme Bruchet, sole trader operating under the trade name Softcallia.

Contact: contact@softcallia.com

3. Hosting

The Site and the Application are hosted by:

Application data (database, authentication, files) is hosted by:

4. Intellectual property

All content of the Site and the Application — including, without limitation, texts, graphics, images, photographs, sounds, videos, logos, icons, trademarks, software, technical architecture, databases and source code — is the exclusive property of Softcallia or its partners and is protected by French and international laws relating to intellectual property, and in particular by the provisions of the French Intellectual Property Code.

The “Softcallia” trademark, the Softcallia logo and all associated distinctive signs are trademarks of Softcallia. Any reproduction, representation, modification, publication, adaptation, in whole or in part, of these elements, by any means or process whatsoever, is prohibited unless prior written authorization from Softcallia has been obtained.

Any unauthorized use of the Site, the Application or any of their elements shall be deemed to constitute infringement and prosecuted in accordance with the provisions of Articles L.335-2 et seq. of the French Intellectual Property Code.

5. Credits and licenses

5.1. Design and development

The Site and the Application were designed and developed by Softcallia.

5.2. Typography

The Inter font, used in the Application, is distributed under the SIL Open Font License 1.1.

5.3. Icons

The icons used come from Lucide Icons (lucide.dev), distributed under the ISC license.

5.4. Images and illustrations

The images and illustrations used on the Site are either the property of Softcallia, or used under an open license or with the written authorization of their authors.

6. Personal data

The processing of personal data collected via the Site and the Application is governed by our Privacy Policy, accessible at any time from the footer of the Site.

In accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and French Law No. 78-17 of 6 January 1978 on data processing, files and liberties (as amended), you have rights over your personal data. To exercise them, contact us at: dpo@softcallia.com.

You also have the right to lodge a complaint with the French Data Protection Authority (CNIL): www.cnil.fr.

7. Cookies

The Site and the Application use cookies and trackers. To learn more about the cookies used, their purposes and to manage your preferences, see our Cookie Policy.

8. Limitation of liability

Softcallia strives to ensure the accuracy and updating of the information published on the Site and the Application. However, Softcallia cannot guarantee the accuracy, precision or completeness of the information made available.

Consequently, Softcallia declines all liability:

• for any imprecision, inaccuracy or omission concerning information available on the Site or the Application;
• for any damage resulting from the fraudulent intrusion of a third party leading to a modification of the information made available on the Site or the Application;
• and more generally, for any damage, direct or indirect, whatever its causes, origins, nature or consequences, caused by anyone's access to the Site or the Application, or by the inability to access it, as well as by the use of the Site or the Application and/or the reliance placed on any information originating directly or indirectly from it.

The Application uses artificial intelligence technologies for the processing of telephone calls. The transcriptions, summaries and urgency classifications generated by the AI are automatic interpretations that may contain errors. They cannot replace human judgment, and the User remains solely responsible for decisions made on the basis of this information.

9. Hyperlinks

The Site and the Application may contain hyperlinks to other websites. Softcallia exercises no control over the content of these third-party sites and declines all liability for their content or for any damage that may result from their use.

The placement of hyperlinks to the Site is permitted without prior agreement, provided that such links are not manifestly defamatory, misleading, or damaging to the image of Softcallia or of the Softcallia trademark.

10. Accessibility

Softcallia is committed to making its Site and its Application accessible in accordance with the provisions of the French General Accessibility Improvement Framework (RGAA). If you have any difficulty accessing the content of the Site or the Application, you may contact us at: contact@softcallia.com.

11. Consumer mediation

In accordance with Articles L.612-1 et seq. of the French Consumer Code, in the event of a dispute relating to the performance of the contract, the consumer may, after having first sent a written complaint to Softcallia that has remained unanswered for a period of two (2) months, submit the dispute to the following consumer mediator:

Consumer mediator currently being designated in accordance with Article L.612-1 of the French Consumer Code. This page will be updated upon effective designation.

The consumer may also use the European online dispute resolution (ODR) platform, accessible at the following address: https://ec.europa.eu/consumers/odr.

12. Governing law and jurisdiction

This legal notice is governed by French law.

In the event of a dispute, and after an attempt at amicable resolution, jurisdiction is granted to the competent courts within the jurisdiction of Reims, unless otherwise provided by law (in particular in matters of consumer law, where the court of the defendant's domicile has jurisdiction).